Terms and Conditions

Effective Date: 17 May 2026

Company: JHS Visionaries Pty Ltd T/A Saf O’ Me (ABN: 82 647 602 499)

Website: https://safome.au/ | Support: info@safome.au

✅ Google Play (com.safomemobile) ✅ Apple App Store (iOS) ✅ Australian Privacy Act 1988 (Cth)

Executive Summary

Saf O’ Me provides GPS-based safety devices and a mobile app that allow caregivers to view location and receive emergency alerts. Saf O’ Me does not provide a monitoring service (see Section 3.1).

These Terms of Service govern all use of the Saf O’ Me Services and operate in conjunction with our Privacy Policy (effective 17 May 2026). They cover:

Account eligibility (18+ or legal guardian)
Device provisioning and core features
Always-on GPS location tracking
Optional Safe Pro Sound Guardian feature (direct caregiver-to-device session)
Data collection, handling, subscriptions, and payments
User obligations, prohibited conduct, and liability limits

Our Services are assistive safety tools only — not a guarantee of safety. By using Saf O’ Me, you consent to the data practices described in our Privacy Policy (including always-on GPS and optional microphone use for Sound Guardian) and agree to use the device lawfully and safely. These Terms comply with the Australian Privacy Act 1988 (Cth), Google Play’s User Data policy, and Apple’s App Store Review Guidelines. Personal and sensitive data are only collected and used to support core safety features. Users have rights to access, correct, and delete their data at any time. Contact privacy@safome.au or visit https://safome.au/privacy for all privacy matters and account deletion requests.

1. Definitions and Scope

Services: Saf O’ Me’s GPS tracking hardware devices, mobile app (Android and iOS), web portal, and related safety features (SOS alerts, Safezones, health monitoring, Sound Guardian) collectively referred to as the “Services”.
Company / We / Us: JHS Visionaries Pty Ltd T/A Saf O’ Me (ABN: 82 647 602 499).
User / You: Any person who creates an account or uses a Saf O’ Me device or app.
Guardian / Carer: A parent, legal guardian, or authorised carer who manages a Saf O’ Me account on behalf of a minor or dependent person.
Caregiver: An authorised person designated by the account holder to receive tracking data, SOS alerts, and (if Safe Pro is active) initiate Sound Guardian sessions.
Device User: The person physically wearing or carrying the Saf O’ Me device.
Safe Pro: The optional paid subscription tier providing access to advanced features including Sound Guardian and priority support.
Sound Guardian: A Safe Pro feature that enables a direct audio session between a caregiver and the device user. Saf O’ Me is not a party to this session.

These Terms apply to all users. By registering an account or using the device or app, you agree to these Terms. We may update these Terms at any time; continued use after notice constitutes acceptance.

2. Eligibility and Accounts

Age Requirement: You must be at least 18 years old to register an account. Device users under 18 or vulnerable persons may use the device only under an account created by their parent, legal guardian, or authorised carer.
Guardian Responsibility: The guardian must register and manage the account on behalf of the minor or dependent. By creating an account for another person, you confirm you have the legal authority to consent on their behalf.
One Guardian Per Device: Each device can be managed by only one primary guardian account at a time. Additional caregivers may be granted access by the primary guardian through account settings, but a single guardian account holds primary responsibility.
Account Information: You agree to provide accurate, complete, and current personal information at registration and to keep it up to date. We may suspend or close accounts with false or incomplete data.
Account Security: You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at info@safome.au if you suspect unauthorised access to your account.

3. Services and Functionality

⚠️ Important Notice — No Monitoring Service

Saf O’ Me does not operate a monitoring centre, call centre, or emergency response service. We do not monitor devices, alerts, locations or wearers, and we do not receive or respond to SOS alerts.

When an SOS is triggered — whether by pressing the SOS button or by automatic fall detection — the device and app transmit an alert to the emergency contacts that YOU have nominated in your account. Receiving, assessing and responding to those alerts, including contacting emergency services, is the sole responsibility of the account holder and their nominated emergency contacts.

Saf O’ Me’s role is limited to supplying the device and providing the platform that transmits the alert. You are responsible for ensuring that your nominated emergency contacts are accurate, current, willing and able to respond, and that you maintain independent emergency plans at all times.

Saf O’ Me devices and app provide the following features:

Feature	Description	Availability
Real-Time GPS Tracking	Always-on location tracking of the device wearer. Precise outdoors; approximate (Wi-Fi / cell tower) indoors or in weak-signal areas.	All Plans
SOS Emergency Alerts	Device sends SOS signals (SMS, call, app alert) to designated emergency contacts when the SOS button is pressed or a fall is detected.	All Plans
Safezone Alerts	Customisable notifications (SMS, push) when the device enters or exits a designated safe area.	All Plans
Health Monitoring	Optional monitoring of heart rate, blood oxygen (SpO₂), blood pressure, and fall detection (device-dependent).	All Plans (Device-Dependent)
Live Location Updates	Higher-frequency location refresh for more responsive caregiver tracking.	Safe Pro
Sound Guardian	Direct audio session between caregiver and device user. Manually activated by caregiver only. Saf O’ Me is NOT a party to this call.	Safe Pro (With Consent)
Priority Support	Faster response times for technical and account support queries.	Safe Pro

⚠️ Important Notice — Assistive Tool Only

Saf O’ Me devices and software are assistive safety tools only. They are NOT guaranteed safety devices. External factors — including network coverage, GPS signal availability, battery life, and hardware failure — may limit or prevent performance. You must always maintain independent backup safety plans and contact emergency services (000) directly in any serious or life-threatening situation.

4. Sound Guardian (Safe Pro Feature)

4.1 What Sound Guardian Is

Sound Guardian is a Safe Pro feature that enables a caregiver to open a direct, two-way audio call with the Saf O’ Me device in an emergency or safety situation. Both the caregiver and the device user can hear each other — it functions as a normal telephone call and is not a silent, one-way listen-in. The session is a direct peer-to-peer connection between the caregiver and the device user.

4.2 How It Works

Manual activation only: A caregiver must actively initiate the Sound Guardian session in the app. It is never triggered automatically — not by SOS, fall detection, or any other event.
Direct peer-to-peer audio: Once initiated, audio flows directly between the caregiver and the device. Saf O’ Me has no access to or involvement in this audio.
No recording or storage: Saf O’ Me does not record, store, or transmit any audio from Sound Guardian sessions. Nothing is retained on our servers.
LED indicator: The device’s blue and red LEDs blink throughout any active Sound Guardian session, providing visible notice to the device user and any persons nearby.
Disabled by default: The Sound Guardian feature is off by default and must be explicitly enabled by the account holder through in-app settings.

4.3 Consent Requirements

By enabling and using Sound Guardian, you confirm all of the following:

- Express consent obtained: The device user (or their legal guardian if a minor or dependent) has given clear, informed, and express consent to the feature being enabled and used.
- Caregiver authorisation: Only caregivers you have specifically authorised in your account settings may initiate a Sound Guardian session.
- Safety purposes only: The feature will be used strictly for genuine safety and emergency situations, not for general surveillance, monitoring, or any other purpose.
- Legal compliance: You will comply with all applicable laws when using this feature, including state-based listening device and surveillance laws in NSW, VIC, QLD, WA, SA, and other relevant jurisdictions.

4.4 User Responsibility and Liability

Because Saf O’ Me has no role in, access to, or control over Sound Guardian sessions, you are solely and entirely responsible for all aspects of your use of this feature. Specifically:

Full legal responsibility: Any breach of privacy law, surveillance law, or other legislation arising from your use of Sound Guardian is your responsibility alone.
No Saf O’ Me liability: Saf O’ Me expressly disclaims all liability for any consequences — legal, financial, reputational, or otherwise — arising from your use or misuse of Sound Guardian.
Prohibited misuse: Using Sound Guardian for non-consensual surveillance, stalking, harassment, or any unlawful purpose is strictly prohibited and may result in immediate account termination and referral to authorities.
Indemnity: You agree to indemnify and hold harmless Saf O’ Me from any claims, damages, or losses arising from your use of Sound Guardian (see Section 12).

5. Continuous Location Tracking

5.1 How Location Tracking Works

Always-on GPS: The device continuously logs GPS, Wi-Fi, and cell tower (LBS) data and transmits location to our servers, including when the app is closed. This is a core feature that cannot be disabled without disabling all safety features.
Fallback location: When GPS signal is weak (indoors or in rural areas), the device uses nearby Wi-Fi networks or cell towers to estimate location. This estimate may be less precise than GPS.
Caregiver access: Authorised caregivers can view the device user’s real-time and historical location via the app at any time the device is powered and connected.

5.2 SOS Alerts

When SOS mode is triggered (by pressing the SOS button or through automatic fall detection), the device immediately:

Attempts to contact preset emergency contacts in sequence via call, SMS, and/or app alert.
Includes the device’s current location in all outgoing alerts.
Continues attempting contact until acknowledged or all contacts have been tried.

5.3 Location Accuracy Disclaimer

GPS and network-based location are subject to inherent limitations:

Signal dependency: Accuracy depends on GPS satellite availability, surrounding structures, device hardware, and network conditions.
Indoor limitations: In buildings or underground areas, reported location may default to the nearest cell tower or Wi-Fi hotspot, which may not reflect the device’s precise position.
Update frequency: Location update intervals may vary depending on network connectivity and device battery state.

⚠️ Location Accuracy Warning

We do not guarantee location accuracy, precision, or update frequency in all environments. Always assume a margin of error exists and do not rely solely on the device’s reported location for life-critical decisions.

5.4 Disabling Location Tracking

You may disable location tracking via device or app settings. However, disabling location access will disable SOS alerts, Safezone notifications, caregiver tracking, and most other safety features. We strongly advise against disabling location tracking for device users who depend on these safety features.

6. Data Collection and Sharing

Saf O’ Me collects and processes personal and sensitive data to operate the Services in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), Google Play’s User Data policy, and Apple’s App Store Review Guidelines. We do not sell personal data. All third-party sharing is strictly for providing core functionality. Our complete data practices are described in our Privacy Policy at https://safome.au/privacy.

6.1 Data Collected

Data Type	Purpose	Third-Party Sharing
Name, Email, Phone, Address	Account setup, SOS alerts, customer support, billing	Stripe (billing); AWS (storage)
Device & Technical Identifiers (Android ID, IMEI, MAC, IP Address)	Device authentication, push notifications, analytics, security	Google Firebase (analytics, Crashlytics, push); AWS; Facebook SDK
Advertising ID (AdID / IDFA) (Consent Required)	Analytics and personalised advertising (opt-in / ATT consent only)	Google Ads; Facebook Ads (only with user consent)
Precise Location (GPS)	Real-time tracking, SOS alerts, Safezone monitoring	Google Maps API; Firebase; AWS
Approximate Location (Wi-Fi / Cell Tower)	Location fallback when GPS is unavailable	Google Maps API; Firebase; AWS
Health & Safety Data (HR, SpO₂, BP, Fall Alerts, SOS Logs)	Health monitoring, fall detection, emergency contact notification	AWS only. Not shared externally except to designated emergency contacts via SOS.
Audio (Sound Guardian Sessions)	Direct peer-to-peer caregiver-to-device session only	NOT recorded, stored, or transmitted by Saf O’ Me. Saf O’ Me has no access to this audio.
App Activity & Diagnostics	App improvement, crash reporting, performance monitoring	Firebase Analytics; Crashlytics
Payment Information (via Stripe)	Processing subscriptions and purchases	Stripe (PCI-DSS compliant). Saf O’ Me does not store full card details.
Guardian / Carer Information	Account management for minors and dependent users	AWS (storage only)

* Android ID was reclassified as a Device Identifier under Google Play’s April 2025 policy update and is declared in our Data Safety form under “Device or other IDs”.

6.2 Key Data Principles

All data is encrypted in transit (TLS/HTTPS) and at rest on AWS servers in Sydney, Australia.
We share data only with service providers contractually required to protect your data and use it solely for stated purposes.
Location data and health data are never used for advertising or marketing.
Advertising ID (iOS/Android): Used for personalised advertising only with your explicit consent. On iOS, this requires an App Tracking Transparency (ATT) opt-in prompt. On Android, this requires an opt-in. You may withdraw consent at any time through your device privacy settings.
Sound Guardian audio: Saf O’ Me has no access to, involvement in, or liability for audio exchanged during Sound Guardian sessions.

7. Data Retention and Deletion

Retention period: Personal data is retained while your account is active and for up to 30 days after account deletion to process the deletion. Legal records (billing, fraud prevention) may be retained for up to 7 years as required by Australian law.
Sound Guardian audio: No audio from Sound Guardian sessions is ever recorded or retained by Saf O’ Me.
Account deletion: You may request deletion of your account and all associated personal data at any time. We will permanently delete your data within 30 days of a verified request.

7.1 Deletion Workflow

S.No	Action	Who	Timeline
1	Submit deletion request	User — email privacy@safome.au (subject: “Account Deletion Request”) or use form at https://safome.au/privacy	Day 0
2	Identity verification	Saf O’ Me Support Team	Within 7 days
3	Delete profile, location history, health data, SOS logs, device links, guardian data	Saf O’ Me Systems	By Day 30
4	Deletion confirmation sent to registered email	Saf O’ Me	By Day 30

Legal exceptions: We retain only the minimum data required by law after deletion (e.g. billing records for 7 years for tax compliance). Retained data is kept strictly confidential and not used to identify you beyond legal obligations.
Access & correction: Under the Australian Privacy Principles, you may request access to or correction of your personal data at any time by contacting privacy@safome.au.

8. Security Measures

Encryption in transit: All communications between devices, apps, and our servers are encrypted using SSL/TLS (HTTPS).
Encryption at rest: Sensitive data is stored on AWS servers in Sydney with industry-standard encryption at rest.
Access controls: Access to personal data is restricted to authorised Saf O’ Me personnel only, and all access is logged.
Third-party SDK compliance: We are responsible for ensuring all integrated third-party SDKs (Firebase, Facebook SDK, Stripe, Google Maps) comply with both Google Play and Apple App Store Developer Program policies, including iOS 17+ Privacy Manifest requirements.
Regular audits: We perform regular security reviews and follow data protection best practices.
Your responsibility: You are responsible for keeping your account credentials and device secure. Do not share your password. Notify us immediately at info@safome.au if you suspect unauthorised account access.

🚨 Notifiable Data Breaches

Saf O’ Me complies with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988 (Cth). If a data breach likely to cause serious harm occurs, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. Subscriptions, Payments, and Refunds

Item	Detail
6-Month Safe Pro Trial	Every new device purchase includes six months of Safe Pro at no cost, activated during app setup. No payment details are required to activate the trial. At the end of the trial period the account reverts to Safe Start (free) unless you choose to subscribe to a paid plan.
Safe Plus Subscription	Mid-tier plan providing additional SOS contacts, Safezones and fall alerts. Current fee: AUD $9/month (subject to change with notice).
Safe Pro Subscription	Unlocks advanced features including Sound Guardian, live location updates, and priority support. Current fee: AUD $19/month (subject to change with notice).
Billing	Billed monthly in advance via Stripe. You must maintain a valid payment method. You authorise Saf O’ Me to charge your payment method for all amounts due.
Auto-Renewal	Subscriptions renew automatically each month until cancelled.
Cancellation	Cancel at any time via account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No pro-rata refunds are given for unused days.
Refunds	We do not offer refunds except as required by Australian Consumer Law (ACL). You may have rights under the ACL if a service is defective or not as described.
Payment Processing	Payment details are processed by Stripe (PCI-DSS compliant). Saf O’ Me does not store full card details; only the last four digits may be visible for identification purposes.
Price Changes	We will provide reasonable advance notice of any price changes via email or in-app notification before the change takes effect.

10. User Obligations and Prohibited Use

By using Saf O’ Me you agree to the following obligations. Breach of any of these may result in immediate account suspension or termination.

10.1 Lawful Use

Use the Services only for lawful purposes in compliance with all applicable Australian and local laws.
Do not use the device or app for unlawful surveillance, stalking, harassment, or non-consensual monitoring of any person.
Do not enable location tracking of any person who has not consented to being tracked.
Sound Guardian: Do not initiate a Sound Guardian session without the express consent of the device user (or their legal guardian). Do not use Sound Guardian for surveillance, monitoring, or any purpose other than genuine caregiver safety.

10.2 Device and App Integrity

Do not tamper with, disassemble, modify, or attempt to bypass the device hardware or software.
Do not disable, bypass, or interfere with the LED indicator or any other alert mechanism built into the device.
Do not use the Services in any way intended to cause harm or injury to any person.
Do not attempt to reverse-engineer, decompile, or extract source code from the app.

10.3 Platform Policy Compliance

You agree to comply with all applicable Google Play Developer Program policies and Apple App Store Review Guidelines as they relate to your use of the app.
You agree not to override, circumvent, or interfere with any in-app transparency mechanism, consent flow, or permission prompt required by Google Play or Apple.
iOS App Tracking Transparency: You must respect the iOS ATT framework. If you have declined the ATT prompt, Saf O’ Me will not access your IDFA for advertising, and you may still use all safety features.

10.4 Account and Data Accuracy

You must provide and maintain accurate, complete, and current account information.
You must promptly notify us at info@safome.au of any changes to your contact information or emergency contact details.
You must not create duplicate accounts or share account access with persons who are not authorised caregivers under your account.

11. Disclaimers and Limitation of Liability

As-is service: The Services are provided as-is and as-available. We make no warranties, express or implied, regarding fitness for a particular purpose, continuous availability, accuracy of location data, or reliability of health monitoring features.
Assistive tool only: Saf O’ Me is not a substitute for medical advice, emergency services, or professional care. Always maintain independent emergency plans. We are not responsible if the device fails to function or if a caregiver fails to receive or act on an alert.
Health monitoring: Health monitoring features (heart rate, SpO₂, blood pressure) are for convenience only and are not medical devices. They are not intended for diagnosis or treatment of any medical condition.
Sound Guardian: Saf O’ Me has no role in, access to, or control over Sound Guardian audio sessions. We expressly disclaim all liability for any legal, financial, or other consequences arising from your use or misuse of Sound Guardian.
Third-party services: We are not liable for failures, errors, or interruptions caused by third-party services including mobile networks, internet providers, GPS satellites, emergency contacts, Stripe, Firebase, or any other provider.
Maximum liability: To the fullest extent permitted by law, Saf O’ Me’s total liability for any claim arising from these Terms or the Services will not exceed the total amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages.
Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. Where the ACL applies, our liability is limited to resupplying the Services or paying the cost of resupply.

🚨 Emergency Services Reminder

Saf O’ Me is NOT a substitute for calling emergency services. In any life-threatening situation, call 000 immediately. Do not wait for a device alert or caregiver response.

12. Indemnity

You agree to indemnify, defend, and hold harmless Saf O’ Me, JHS Visionaries Pty Ltd, and their officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of the Services, including your use of the Sound Guardian feature and location tracking.
Any violation of these Terms by you.
Any unauthorised, unlawful, or improper use of the device or app by you or any third party you have granted access.
Any claim by a third party arising from your use of Sound Guardian, including any privacy or surveillance law breach.
Your provision of inaccurate, false, or incomplete account or guardian information.
Any breach of platform policies (Google Play or Apple App Store) arising from your conduct.

This indemnity survives termination or expiry of your account and these Terms.

13. Modification, Suspension, and Termination

Changes to Terms or Services: We may modify these Terms or the Services at any time. We will provide notice via the app or our website. Continued use after the notice period constitutes acceptance of the updated Terms.
Suspension or termination by Saf O’ Me: We may suspend or terminate your account immediately if you violate these Terms, engage in prohibited conduct (including misuse of Sound Guardian), fail to make subscription payments, or if required by law, Google Play policy, or Apple App Store policy.
Effect of termination: Upon termination, your right to access the Services ceases immediately. Your data will be handled in accordance with our Data Retention policy (Section 7) and Privacy Policy.
Account cancellation by you: You may cancel your account at any time by requesting deletion as described in Section 7 and at https://safome.au/privacy.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms is found to be unenforceable by a court, the remaining provisions will continue in full force and effect. The failure of either party to enforce any right under these Terms will not constitute a waiver of that right. We encourage you to contact us first at info@safome.au to resolve any dispute informally before commencing legal proceedings.

15. Contact and Account Deletion

Our Privacy Policy (https://safome.au/privacy) is incorporated into these Terms by reference and governs all data collection, use, sharing, and deletion. In the event of any conflict between these Terms and the Privacy Policy on data matters, the Privacy Policy prevails.

Contact Details

Privacy & account deletion: privacy@safome.au

General support: info@safome.au

Account deletion: Email privacy@safome.au with subject “Account Deletion Request”, or use the form at https://safome.au/privacy

Website: https://safome.au/

Mailing address: 6/31a Garfield St, Wentworthville NSW 2145

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, our business practices, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page and provide notice through the app, our website, or by email.

Your continued use of the Services after the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Services and may cancel your account as described in Section 13.

Appendix A: In-App Consent Disclosures

The following disclosures must be presented to users within the app before each sensitive runtime permission request, as required by Google Play’s Prominent Disclosure policy and Apple’s App Store Review Guidelines. These disclosures must appear during normal app use and cannot be replaced by this document alone.

A.1 Background Location (before ACCESS_BACKGROUND_LOCATION / iOS “Always Allow”)

📍 Location Access — Always On

Saf O’ Me needs to access your location in the background — including when the app is closed — to provide:

Continuous GPS safety tracking for your caregiver
SOS emergency alerts with your current location
Safezone boundary notifications

Location is used in the background as a core always-on safety feature and is never used for advertising. Disabling this will turn off all safety features.

Tap “Allow all the time” (Android) or “Always Allow” (iOS) to enable location tracking and safety alerts.

A.2 Microphone / Sound Guardian (before RECORD_AUDIO — Safe Pro users only)

🎤 Microphone Access — Sound Guardian

Saf O’ Me uses the microphone ONLY for the optional Safe Pro Sound Guardian feature:

Your caregiver can manually open a direct audio session with your device in an emergency
This is a direct session between you and your caregiver — Saf O’ Me does not listen to, record, or store any audio
The device LED blinks during any active session
This feature is disabled by default and requires your explicit consent to activate

Tap “Allow” only if you consent to Sound Guardian being used for your safety.

A.3 Advertising / Tracking (iOS ATT prompt — optional)

🎯 Personalised Ads (Optional)

Saf O’ Me would like permission to show you relevant adverts and measure ad performance using your device’s Advertising ID.

This is entirely optional — all safety features work without enabling this
You can change your choice at any time in iOS Settings → Privacy → Tracking (iOS) or Settings → Google → Ads (Android)

Tap “Allow” to enable personalised ads, or “Ask App Not to Track” to decline.

A.4 Notifications (Android 13+ POST_NOTIFICATIONS / iOS)

🔔 Notifications

Saf O’ Me sends notifications for:

SOS and fall emergency alerts
Safezone boundary alerts
Device battery and connectivity status
Account and subscription updates

Allow notifications to receive critical safety alerts in real time.

Saf O’ Me | JHS Visionaries Pty Ltd | ABN 82 647 602 499

privacy@safome.au · info@safome.au · https://safome.au

Thank you for trusting Saf O’ Me to help keep your loved ones safe.