Location Accuracy Statement

Effective Date: 17 May 2026

Company: JHS Visionaries Pty Ltd T/A Saf O’ Me (ABN: 82 647 602 499)

Website: https://safome.au/ | Support: info@safome.co

This statement applies to all Saf O’ Me GPS tracking devices and the Saf O’ Me mobile app. It should be read alongside our Privacy Policy, Terms of Service, and Warranty Policy.

How We Determine Your Device’s Location

Saf O’ Me devices use three location methods — GPS, Wi-Fi, and mobile cell towers — selected automatically in order of availability and precision. The Saf O’ Me app always displays which method is currently active, so caregivers can understand the confidence level of the location shown at any time.

Location data is transmitted to our servers continuously as a core safety feature and is used to power real-time tracking, SOS alerts, and Safezone notifications. For full details on how location data is collected, stored, and shared, see our Privacy Policy at https://safome.au/privacy.

Location Methods and Accuracy

The table below sets out each location method, when it is used, and the typical accuracy range:

Method	When it is Used	Accuracy
● GPS	Outdoors with a clear view of the sky. The device locks onto GPS satellites to pinpoint location.	Highest
● Wi-Fi — High	GPS is limited — indoors or dense urban areas with strong Wi-Fi networks nearby.	~200 m
● Wi-Fi — Standard	Fewer or weaker Wi-Fi networks in range. Location estimate is slightly broader.	~250 m
● Cell Tower — High	GPS and Wi-Fi are unavailable. Location estimated from the nearest mobile tower with good signal.	~300 m
● Cell Tower — Low Signal	Remote or rural areas with limited mobile coverage. Device falls back to the nearest available tower, which may be further away.	500 – 800 m

* Accuracy figures are typical ranges under standard conditions. Actual accuracy may vary depending on the factors described in Section 3 below. All accuracy figures refer to the radius within which the device’s true location is likely to fall.

In-App Location Indicators

The Saf O’ Me app displays a location method indicator alongside the device’s position on the map. The indicators correspond to the following methods and accuracy levels:

GPS Most accurate — GPS lock confirmed

The device has acquired a GPS satellite fix. This is the most accurate location available. Best outdoors with a clear view of the sky.

Wifi_High Wi-Fi positioning — high accuracy (~200 m)

The device is using nearby Wi-Fi networks to estimate location. GPS is unavailable or not yet acquired. Typical accuracy within approximately 200 metres.

Wifi_Low Wi-Fi positioning — standard accuracy (~250 m)

Fewer or weaker Wi-Fi networks are available in range. Location estimate is slightly broader than Wifi_High. Typical accuracy within approximately 250 metres.

Cell_High Cell tower positioning — high signal (~300 m)

GPS and Wi-Fi are unavailable. Location is estimated from the nearest mobile cell tower with a good signal. Typical accuracy within approximately 300 metres.

Cell_Low Cell tower positioning — low signal (500 m – 800 m)

The device is in a remote or rural area with limited mobile coverage. Location falls back to the nearest available tower, which may be significantly further away. Typical accuracy within 500 to 800 metres. This indicator is only shown when the device has low cell signal and limited tower availability in the area.

Factors That Affect Location Accuracy

A number of factors can affect the accuracy and availability of location data beyond the method used. Caregivers should be aware of the following

Factor	How it Affects Location
Buildings and Structures	Tall buildings, tunnels, and underground areas block GPS satellite signals. The device automatically falls back to Wi-Fi or cell tower positioning in these environments.
Indoor Environments	GPS signals do not reliably penetrate buildings. Indoors, the device uses nearby Wi-Fi networks or cell towers. Accuracy is reduced and the displayed location may show the building entrance or nearest external reference point.
Rural and Remote Areas	Areas with low mobile tower density result in cell tower fallback with the lowest accuracy (500–800 m). In areas with no mobile coverage, location updates cannot be transmitted until coverage is restored.
Low Battery	When the device battery is low, location update frequency may reduce to preserve power. The last known location is displayed in the app until the next update is received.
Update Delay	There may be a short delay between the device moving and the updated location appearing in the app. This is normal and depends on network conditions and the configured update interval.
Network Outages	If the mobile network is temporarily unavailable, location data is buffered on the device and transmitted once connectivity is restored. The app will indicate when the last successful update was received.

Location Accuracy During SOS Alerts

When an SOS alert is triggered — either by pressing the SOS button or through automatic fall detection — the device immediately transmits its current location to designated emergency contacts using whichever location method is available at that moment.

If GPS is available: The SOS alert includes the most accurate available location.
If only Wi-Fi or cell tower is available: The SOS alert includes the estimated location at the relevant accuracy level (see table above). Emergency contacts should be aware that the location is approximate and a search radius may be required.
If no connectivity is available: The SOS alert cannot be transmitted until mobile or Wi-Fi coverage is restored. The alert will be sent automatically once connectivity returns. This is a network limitation outside Saf O’ Me’s control.

⚠️ Important — SOS alert location limitations

Location data included in SOS alerts reflects the device’s position at the time the alert is triggered. If the device user has moved after triggering SOS, the location in the alert may not reflect their current position. Emergency contacts should use the live tracking view in the app alongside the alert location to monitor movement in real time.

Location Accuracy Disclaimer

This disclaimer applies to all uses of the Saf O’ Me device and app and is incorporated into our Terms of Service and Privacy Policy.

No accuracy guarantee: Saf O’ Me does not guarantee the accuracy, completeness, or timeliness of location data in all environments. GPS, Wi-Fi, and cell tower positioning are subject to factors outside Saf O’ Me’s control including network availability, satellite signal, and physical surroundings.
Assistive tool only: The Saf O’ Me device is an assistive safety tool, not a guaranteed safety or emergency service. Location data should be used as one input among several in any safety or care plan, not as the sole means of locating a person in an emergency.
Emergency services: In any life-threatening situation, always contact emergency services (000) directly. Do not rely solely on the device’s displayed location when responding to an emergency.
Health monitoring accuracy: Health monitoring features (heart rate, SpO₂, blood pressure) are provided for general monitoring purposes only and are not medical devices. They should not be used for clinical diagnosis or treatment decisions.
Liability: To the fullest extent permitted by law, Saf O’ Me is not liable for any loss, harm, or injury arising from inaccurate, delayed, or unavailable location data. Our total liability for any claim is limited as described in our Terms of Service (Section 11).

🚨 Emergency services reminder

Saf O’ Me is NOT a substitute for calling emergency services. In any life-threatening situation, call 000 immediately. Do not wait for a device alert or caregiver response.

Website Copy — Ready to Use

The following is a plain-text version of this statement ready for use on the Saf O’ Me website, support page, or product listing:

Location Accuracy

Saf O’ Me uses three location methods — GPS, Wi-Fi, and mobile cell towers — automatically selected in order of accuracy. The app always shows which method is active.

GPS — Most Accurate (Outdoors, Clear Sky)

Wi-Fi (High) — ~200 m Accuracy (Indoors, Strong Wi-Fi Nearby)

Wi-Fi (Standard) — ~250 m Accuracy (Fewer Wi-Fi Networks Available)

Cell Tower (High Signal) — ~300 m Accuracy

Cell Tower (Low Signal) — 500 m – 800 m Accuracy (Remote or Rural Areas Only)

What Can Affect Accuracy: Buildings and structures · Rural areas with low tower density · Low battery reducing update frequency · Short delays between movement and location updates · Temporary network outages

Important: Saf O’ Me is an assistive safety tool. Location accuracy cannot be guaranteed in all environments. Always contact emergency services (000) directly in any life-threatening situation and do not rely solely on the displayed location.