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Saf O’ Me (Safome) is an Australian-owned Western Sydney personal safety device business operated by JHS Visionaries Pty Ltd. The S7 Mini pendant or clip-on and S11 Band wristband use one family app to help wearers and their chosen family contacts stay connected. Safome sells online only and does not operate a physical store or monitoring centre.
The S7 Mini and S11 Band can support everyday independence and connection for older people, people with disability, children and teens, women and lone workers. Choose the device with the wearer, considering how they prefer to wear it, their ability to use the SOS button, consent, mobile coverage and who can respond.
They work without the wearer’s phone wherever there is mobile coverage. They are assistive devices, not a guarantee of safety or a replacement for personal support. See the important safety information below.
We offer two devices. Current prices include GST and free shipping:
Both devices include 6 months of Safe Pro with no card needed, then move to Safe Start unless you choose a paid plan. SIM not included: you pay for your own suitable mobile plan. Both are splash and rain resistant, not for swimming or showering.
Press and hold SOS for 3–4 seconds: it calls your SOS contacts and alerts your family according to your plan. Fall alerts are available on Safe Plus and Safe Pro; they may miss falls and can produce false alerts. Mobile coverage is required. See the location limitations and important safety information below.
The Saf O’ Me (Safome) family app supports both the S7 Mini and S11 Band, so family members can manage both devices in one app. To use SOS, press and hold the device’s SOS button for 3–4 seconds. It calls your SOS contacts and alerts your family, according to your plan. Voicemail answering can stop the sequential SOS call chain; voicemail must be turned off before use.
Fall alerts are available on Safe Plus and Safe Pro. They may not detect every fall and can produce false alerts. Location updates while moving are every 60 minutes on Safe Start, 30 minutes on Safe Plus or 5 minutes on Safe Pro; automatic updates pause when still. GPS accuracy is under 5 metres outdoors with a clear view of the sky, around 200–250 metres using Wi-Fi and around 300–800 metres using mobile towers.
Find My Device helps find the device nearby with a sound and LED alert only. It does not request the current location.
The app also supports plan-dependent Safe Zones and location history. The S11 Band offers heart rate, blood oxygen (SpO₂), blood pressure spot readings and steps. These are wellness indicators, not medical measurements.
A suitable active 4G nano SIM with VoLTE, SMS, data and mobile coverage is required. SIM not included. Calls and alerts depend on mobile coverage. Saf O’ Me is not an emergency service. In a life-threatening emergency, call 000.
For help downloading the Safome family app for your phone, contact our Australian-based team. The same family app supports the S7 Mini and S11 Band. Check that the app and account are set up before relying on the device.
Review each permission prompt and the Privacy Policy before using the app. For help understanding a permission or setting up your phone, contact info@safome.au.
Yes. SIM not included: you supply your own active 4G nano SIM with VoLTE, calls, SMS and mobile data. About 50–60 MB of data a month is the approved typical allowance. You also pay for your own mobile plan. Telstra, Optus or Vodafone networks are recommended, subject to suitable coverage and compatibility.
Turn off the SIM PIN and voicemail before use. Voicemail answering can stop the sequential SOS call chain. The device works without the wearer’s phone wherever there is mobile coverage; calls, alerts and location updates depend on the mobile network.
The S7 Mini and S11 Band require a suitable 4G mobile service with VoLTE, SMS and data. Choose your SIM and plan for the places the wearer will use the device, and check coverage with the mobile provider. Do not assume 2G or 3G fallback.
Network coverage, outages and the SIM service can affect calls, alerts and location updates. Mobile coverage is required; the device is not a satellite service.
Location accuracy depends on the method available. The approved figures are GPS under 5 metres outdoors with a clear view of the sky, Wi-Fi around 200–250 metres and mobile towers around 300–800 metres. These are not guaranteed accuracy in every environment.
Updates while moving are every 60 minutes on Safe Start, 30 minutes on Safe Plus and 5 minutes on Safe Pro. Automatic updates pause when still. Indoor conditions, buildings and network coverage can affect location. Find My Device uses a sound and LED alert only; it does not request the current location.
Read the Location Accuracy Statement. Do not rely solely on a displayed location in an emergency. Saf O’ Me is not an emergency service. In a life-threatening emergency, call 000.
Plans are per device: Safe Start is free, Safe Plus is $9 a month and Safe Pro is $19 a month. There is no lock-in contract; cancel anytime.
Every device includes 6 months of Safe Pro ($114 value), with no card needed. After those 6 months, it moves to Safe Start unless you choose a paid plan. The SIM is not included. You also pay for your own mobile plan.
For manual SOS, press and hold for 3–4 seconds. Safe Start calls 1 chosen contact, with no SMS or app alert. Safe Plus calls up to 2 contacts and Safe Pro up to 3, in order until someone answers. Safe Plus and Safe Pro include SMS and app alerts with location for manual SOS. Voicemail must be off because voicemail answering can stop the call chain.
Automatic fall alerts are not included on Safe Start. On Safe Plus they trigger an SOS call and app notification, with no SMS; Safe Pro also sends SMS. Fall detection may not detect every fall and can produce false alerts.
Location updates while moving are every 60 minutes on Safe Start, 30 minutes on Safe Plus and 5 minutes on Safe Pro; they pause when still. Location depends on the method available: GPS under 5 metres outdoors, Wi-Fi about 200–250 metres and mobile towers about 300–800 metres. Mobile coverage is required.
Safe Zones: none on Safe Start; up to 2 with app alerts on Safe Plus; unlimited with app and SMS alerts on Safe Pro. Location history: 48 hours in the app on Safe Start, 7 days on Safe Plus and 90 days on Safe Pro. CSV/PDF export is available on Safe Plus and Safe Pro. Support response targets are 48 hours on Safe Start, 24 hours on Safe Plus and 3–4 hours on Safe Pro. These are support response targets, not emergency monitoring or emergency response guarantees.
Saf O’ Me is not an emergency service. In a life-threatening emergency, call 000.
App plans are monthly and per device: Safe Start is free, Safe Plus is $9 a month and Safe Pro is $19 a month. There are no lock-in app contracts. Every device includes 6 months of Safe Pro with no card needed, then moves to Safe Start unless you choose a paid plan.
The device price, your own mobile plan and any optional paid app plan are separate costs. For a billing question, contact info@safome.au. Read the current Terms and Conditions for billing terms.
Yes. There is no lock-in app contract; you can cancel anytime. Contact info@safome.au if you need help with your subscription. See the current Terms and Conditions for billing and cancellation terms.
Sound Guardian is an optional Safe Pro feature: a caregiver initiates a two-way audio call, and both the caregiver and wearer can hear each other. It is off by default and requires the wearer’s or guardian’s consent. Red and blue LEDs remain visible throughout the session. Audio is not recorded or stored.
It is not silent, covert or one-way listening. Use it only with the required consent and in accordance with applicable law. For help with setup, contact our Australian-based team.
Every device includes 6 months of Safe Pro ($114 value), with no card needed. At the end of the included period, it moves to free Safe Start unless you choose a paid plan. Safe Plus is $9 a month and Safe Pro is $19 a month, per device, with no lock-in contract.
You still need your own active mobile plan. SIM not included. No monitoring fees does not mean there are no ongoing costs.
Sound Guardian audio is not recorded or stored. It is a caregiver-initiated two-way call, available on Safe Pro, with consent required and red and blue LEDs visible throughout. The feature is off by default.
See the Privacy Policy for data handling information. Saf O’ Me does not operate an emergency monitoring centre.
For the categories of information collected, their purposes and third-party services, read the Privacy Policy. Direct privacy questions to privacy@safome.au.
Your data is stored in Australia on AWS servers in Sydney and encrypted in transit and at rest. Saf O’ Me never sells your data. Some third-party services, such as Stripe and Firebase, may process data outside Australia, as set out in our Privacy Policy.
Read the Privacy Policy for how to request access, correction or deletion of personal information and how to raise a privacy concern. Contact privacy@safome.au for assistance.
To request account and data deletion, contact privacy@safome.au. See the Privacy Policy for the verification process, timelines and any information that must be retained. Do not post account credentials or personal device data publicly.
Devices include a 12-month warranty, in addition to your Australian Consumer Law rights. See the current Warranty Policy for coverage and the claim process, or contact info@safome.au.
See the current Refund and Returns Policy for return conditions and instructions. Contact info@safome.au before returning a device. Your Australian Consumer Law rights continue to apply.
Refund timing depends on the approved return and payment processing. See the current Refund and Returns Policy and contact info@safome.au for help with a specific refund.
Yes. Your Australian Consumer Law rights apply in addition to the device warranty. Nothing in this FAQ removes those rights. For general information, see the ACCC consumer rights and guarantees guidance.
Some NDIS participants may be able to use their plan for assistive technology; check with your plan manager or the NDIS. Funding depends on the individual plan and is not guaranteed by Saf O’ Me.
See the NDIS assistive technology guidance. For aged-care funding, check with your programme or provider before buying. Contact info@safome.au for product information. Safome does not guarantee funding.
Family members and carers can use the family app to support the wearer. Discuss the device and consent with the wearer or their guardian before setup. Contact info@safome.au for help with account access or caregiver setup; see the Privacy Policy for consent and account information.
Overseas use may be possible with a suitable local SIM for the destination, subject to device and network compatibility, VoLTE, SMS, data and mobile coverage. Do not assume an Australian SIM will roam successfully or that the device works in every country.
Check the destination’s network and SIM requirements before travel. Contact our Australian-based team for help assessing compatibility; no specific-country operation is guaranteed.
Contact our Australian-based team at info@safome.au or through live chat at safome.au, Monday–Friday, 9 am–5 pm AEST. Privacy requests: privacy@safome.au.
Support response targets are 48 hours on Safe Start, 24 hours on Safe Plus and 3–4 hours on Safe Pro. These are not emergency response times. Safome is an online-only retailer; there is no physical store.
Press and hold SOS for 3–4 seconds. It calls your SOS contacts and alerts your family according to your plan. Turn off the SIM PIN and voicemail before use; voicemail answering can stop the sequential SOS call chain. Mobile coverage and a suitable active 4G nano SIM with VoLTE, SMS and data are required. SIM not included. Calls, alerts and location updates depend on the network.
Fall alerts are available on Safe Plus and Safe Pro, not Safe Start. Fall detection may miss falls and can produce false alerts. GPS accuracy is under 5 metres outdoors with a clear view of the sky; Wi-Fi is around 200–250 metres and mobile towers around 300–800 metres. Updates while moving are every 60, 30 or 5 minutes on Safe Start, Safe Plus or Safe Pro respectively, and pause when still. Location accuracy is not guaranteed.
Battery life is up to 5–6 days for S7 Mini and up to 3–4 days for S11 Band with normal use; actual life varies with use and network conditions. Devices are splash and rain resistant, not for swimming or showering. S11 wellness readings are not medical measurements. Saf O’ Me does not operate a monitoring centre or call 000. Saf O’ Me is not an emergency service. In a life-threatening emergency, call 000.
No monitoring fees does not remove your own mobile plan costs or optional paid app fees after the 6 included months of Safe Pro. After that period, the device moves to Safe Start unless you choose a paid plan.
Explore the S7 Mini and S11 Band, or contact our Australian-based team.