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Saf O’ Me is an Australian personal safety company (JHS Visionaries Pty Ltd, ABN 82 647 602 499) offering GPS-enabled wearable safety devices, a companion mobile app, and a user portal for real-time tracking, wellness monitoring, and emergency alerts. Our goal is to give families, caregivers, and individuals the tools to stay connected and safe — wherever they are in Australia.
Our devices are designed for anyone who benefits from safety monitoring and caregiver visibility:
We currently offer two devices:
Both devices include a 6-month free Safe Pro trial and free shipping Australia-wide.
The free Saf O’ Me app is the control centre for your device. It provides:
Android: available on Google Play (com.safomemobile). iOS: available on the Apple App Store. Search “Safome” on either platform. The app is free to download; a Saf O’ Me account is required to use it.
The app requests the following permissions, each explained with a clear in-app disclosure before the prompt is shown:
You may grant or revoke any permission at any time in your device settings.
Yes. All Saf O’ Me devices require a nano SIM with mobile data for GPS transmission, SOS alerts, and two-way calling. The SIM is customer-supplied and is not included — you purchase and insert your own nano SIM. We recommend an Australian 4G plan with VoLTE, mobile data, and calls enabled (for example Telstra, Optus, or Vodafone).
If mobile coverage is poor or unavailable in your area, location accuracy and alert delivery may be affected. See Q9 for location accuracy details.
Saf O’ Me devices operate on 4G / 3G / 2G with VoLTE. Coverage depends on the carrier and SIM you choose; in low-coverage areas the device falls back to available cell towers. Saf O’ Me is not responsible for third-party network outages, coverage gaps, or SIM-related connectivity issues. See our Terms of Service for full details.
The device uses three location methods automatically, selected in order of availability and precision: GPS (outdoors, clear sky — highest accuracy); Wi-Fi (indoors/urban — ~200–250 m); and cell tower (fallback — ~300 m, or 500–800 m in remote areas). The app always shows which method is currently active. Accuracy may be affected by buildings, indoor environments, rural areas with low tower density, low battery, and network conditions. For the full Location Accuracy Statement, visit https://safome.au/location-accuracy.
⚠ Location accuracy notice
We offer three plans. Every new device comes with a free 6-month Safe Pro trial included. Key differences:
All subscriptions are billed monthly in advance via Stripe. The 6-month Safe Pro trial is included free with every new device — no credit card required to activate it. For full plan details see our Terms of Service.
Yes. Cancel anytime via your account settings or by emailing info@safome.au. Your subscription continues until the end of the current billing period — there is no pro-rata refund for unused days. No lock-in contract applies.
Sound Guardian is a Safe Pro feature that allows an authorised caregiver to open a direct, two-way audio call with the Saf O’ Me device in an emergency or safety situation — both the caregiver and the device user can hear each other, as described in our Privacy Policy. It is not a silent, one-way listen-in.
📌 How Sound Guardian works • The session is a direct peer-to-peer connection between the caregiver and the device user • It must be manually activated by the caregiver in the app — it is never triggered automatically • The device’s blue and red LEDs blink throughout any active session, providing visible notice • The feature is disabled by default and requires explicit consent to enable • Available to Safe Pro subscribers only |
Yes, when used lawfully and with proper consent. By enabling Sound Guardian, you confirm that the device user (or their legal guardian) has given express consent to the feature being used. You must comply with all applicable Australian surveillance and listening-device laws (including state-based legislation in NSW, VIC, QLD, WA, SA, and other jurisdictions). Misuse — including non-consensual listening, surveillance, or harassment — is strictly prohibited and is the user’s sole legal responsibility.
No. Saf O’ Me has no role in Sound Guardian sessions. The audio session is a direct peer-to-peer connection between the caregiver and the device user only. Saf O’ Me does not listen to, monitor, record, transmit, or store any audio from Sound Guardian sessions. Our role is limited to providing the in-app interface that allows the caregiver to initiate the session. This is confirmed in our Terms of Service (Section 4) and Privacy Policy (Section 3).
We collect only data necessary to provide our Services, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):
We do not sell personal data. Full details at https://safome.au/privacy
All personal data is stored securely on AWS servers in Sydney, Australia (ap-southeast-2), encrypted in transit (TLS/HTTPS) and at rest. Data does not leave Australia except where required by specific third-party services (e.g. Firebase, Stripe) as detailed in our Privacy Policy.
Under the Australian Privacy Act 1988 (Cth) and our Privacy Policy, you may: access the personal data we hold; request corrections; request deletion of your account and all associated data (within 30 days of a verified request); opt out of marketing and personalised advertising; be notified of significant Privacy Policy changes; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Contact privacy@safome.au for any privacy request. Full details at https://safome.au/privacy
You can request full account and data deletion at any time by emailing privacy@safome.au with the subject “Account Deletion Request”, or using the form at https://safome.au/privacy. We verify your request, then permanently delete your profile, location history, wellness data, SOS logs, device links, and guardian data within 30 days, and email you a confirmation. Billing records may be retained for up to 7 years as required by Australian tax law.
All Saf O’ Me devices come with a 12-month limited warranty from the date of delivery, covering manufacturing defects and hardware faults under normal use. It covers manufacturing defects, battery performance failure, sensor failure (SOS, fall detection, wellness sensors), GPS hardware failure, charging-port defects, LED failure, and speaker/microphone hardware failure. It does not cover accidental damage, water damage beyond the IP rating, misuse or tampering, unauthorised modification, SIM or network issues, GPS accuracy, software/app faults, or normal wear and tear. Full details at https://safome.au/warranty. Your Australian Consumer Law rights apply in addition to this warranty.
Before returning a device, please log out of your Saf O’ Me account and perform a factory reset to protect your personal data. To start a return, email info@safome.au with subject “Returns Request — [your name]”. Do not return items without first receiving written authorisation. Full details at https://safome.au/returns
Yes, always. Nothing in our Warranty Policy, Returns Policy, or Terms of Service limits your rights under the Australian Consumer Law. Our devices come with consumer guarantees that they are of acceptable quality, fit for purpose, and match their description. If a product has a major failure, you are entitled to a full refund or replacement at your choice. More: https://www.accc.gov.au/consumers/consumer-rights-guarantees
They may be. Both devices sit under the NDIS low-cost assistive technology threshold ($1,500 per item), so many participants can fund them as low-cost AT — often from their Core (Consumables) budget without a formal Occupational Therapist assessment or quote, provided the device meets the NDIS “reasonable and necessary” criteria and the plan allows. Whether funding is available depends on your individual plan and goals; Saf O’ Me is not the NDIA and cannot guarantee funding.
Devices may be considered under support categories such as Assistive Technology (Low Cost), Daily Activities, and Improved Daily Living, and may also be supported under aged-care programs (including the incoming Support at Home program). For funded purchases, your plan manager’s invoice or funding confirmation is accepted as proof of purchase, and we work directly with plan managers on purchases, warranty replacements, and refunds. A short written recommendation from your OT, support coordinator, or plan manager can strengthen and speed up a claim.
To discuss NDIS purchasing, invoicing, or a quote, contact info@safome.au.
Yes. Accounts for minors (under 18) or dependent adults must be created and managed by a parent, legal guardian, or authorised carer, who is responsible for all consent, account management, and data on behalf of the device user. There is one primary guardian account per device; additional caregivers can be granted access by the primary guardian; NDIS carers may manage accounts on behalf of participants in accordance with applicable law; and a change of guardian or carer does not affect the warranty or subscription (contact us to update account details).
Saf O’ Me is developing an AI-powered safety prediction system that will proactively alert users and caregivers when a device user is approaching or entering a potentially unsafe area — before a risk becomes a danger. Planned capabilities include real-time risk scoring (crime heatmaps, community safety datasets), time-aware risk modelling, predictive geofencing, plain-language smart notifications, and an adaptive model that learns individual movement patterns over time.
Current status: in development, planned for a future software update to the Saf O’ Me app. Existing device hardware will support this feature when released. Visit https://safome.au/products to register your interest.
Saf O’ Me | JHS Visionaries Pty Ltd | ABN 82 647 602 499 ·
info@safome.au · privacy@safome.au · https://safome.au