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Company: JHS Visionaries Pty Ltd T/A Saf O’ Me (ABN: 82 647 602 499)
Website: https://safome.au/ | Support: info@safome.co
Privacy Policy: https://safome.au/privacy | Privacy: privacy@safome.au
This Warranty Policy operates in conjunction with our Terms of Service and Privacy Policy (both effective 17 May 2026).
This Warranty Policy applies to all Saf O’ Me GPS tracking devices and associated hardware purchased directly from Saf O’ Me or an authorised reseller. It is provided in addition to — and does not limit — your statutory rights under the Australian Consumer Law (ACL).
This policy must be read alongside our Terms of Service and Privacy Policy. By submitting a warranty claim, you confirm that you have read and agree to this policy, and that any personal data you provide will be collected, stored, and used in accordance with our Privacy Policy (https://safome.au/privacy) and the Australian Privacy Act 1988 (Cth).
• Separate warranty exclusions apply to the Safe Pro subscription service
This Warranty Policy applies to all Saf O’ Me GPS tracking devices and associated hardware purchased directly from Saf O’ Me or an authorised reseller. It is provided in addition to — and does not limit — your statutory rights under the Australian Consumer Law (ACL).
This policy must be read alongside our Terms of Service and Privacy Policy. By submitting a warranty claim, you confirm that you have read and agree to this policy, and that any personal data you provide will be collected, stored, and used in accordance with our Privacy Policy (https://safome.au/privacy) and the Australian Privacy Act 1988 (Cth).
• Separate warranty exclusions apply to the Safe Pro subscription service
This limited warranty covers defects in materials and workmanship under normal use conditions. Covered faults include:
Where the device carries an IP water-resistance rating, Saf O’ Me warrants that the device will meet that rating under normal use conditions. Water ingress damage will be assessed against the stated IP rating at time of claim.
The following are not covered under this limited warranty. If your device shows signs of excluded damage, your claim may be declined. Your Australian Consumer Law rights are not affected by these exclusions where a major failure has occurred.
A valid proof of purchase is required for all warranty claims. Accepted documents include:
NDIS and My Aged Care funded purchases: If your device was funded through NDIS, My Aged Care, or another government program, please include your plan manager’s invoice or funding confirmation as your proof of purchase.
Saf O’ Me cannot process warranty claims without valid proof of purchase. This is required to verify the purchase date, establish the warranty period, and confirm that the warranty applies to the original purchaser. Please retain your proof of purchase for the full warranty period.
| Step | Action | What to Include | Timeline |
|---|---|---|---|
| 1 | Contact Saf O’ Me support to initiate your claim | Email info@safome.co with subject: “Warranty Claim — [Your Name]” | Day 0 — You Initiate |
| 2 | Submit your claim documentation |
Proof of purchase Description of the fault Photos or video of the issue Device serial number (on device or in app) |
Within 7 Days of Contacting Us |
| 3 | Claim assessment by our support team | We review your documentation and may ask follow-up questions | Within 5 Business Days of Receiving Documentation |
| 4 | Return instructions issued (if approved) | We provide a prepaid return label and packaging instructions | Within 2 Business Days of Assessment |
| 5 | Device inspection on receipt | We inspect the returned device to confirm the fault | Within 5 Business Days of Receiving Device |
| 6 | Resolution | Replacement device dispatched, or outcome notified if not approved | Within 5 Business Days of Inspection |
Once we receive your returned device, our technical team will inspect it to determine whether the reported fault is covered under this warranty. We assess:
| Outcome | What Happens |
|---|---|
| Fault Covered Under Warranty | A replacement device of the same model (or equivalent) will be dispatched to you at no cost. Return shipping is covered by Saf O’ Me. See Section 8. |
| Fault Not Covered (Excluded) | You will be notified in writing. Your device will be returned to you at no charge. We will outline any available paid repair or replacement options. |
| No Fault Found | If no fault is found upon inspection, the device will be returned to you at no charge. We will provide a written explanation of our findings. |
| Device Unrepairable / Discontinued Model | Saf O’ Me will provide a replacement device of equivalent or better specification at no cost, where the original model is no longer available. |
| ACL Major Failure | If the fault constitutes a major failure under the Australian Consumer Law, you are entitled to choose a replacement or full refund, regardless of whether the fault falls within the warranty exclusions. |
Replacement devices dispatched under warranty are:
Device pairing note: When a replacement device is dispatched, we will assist you with linking the new device to your existing Saf O’ Me account. Your account data (including location history, guardian links, and emergency contacts) remains unchanged. No personal data is transferred to or from the returned device without your consent, in accordance with our Privacy Policy.
| Scenario | Who Pays Shipping |
|---|---|
| Returning Device for an Approved Warranty Claim | Saf O’ Me pays — we provide a prepaid return label. |
| Sending Replacement Device to You | Saf O’ Me pays — standard tracked shipping within Australia. |
| Returning Device Where No Fault Is Found | Saf O’ Me pays return shipping to you. |
| Returning Device Where Fault Is Excluded (Not Covered) | Saf O’ Me pays return shipping to you. |
| Returning Device for an Out-of-Warranty Paid Repair or Replacement | You pay both ways (we will advise costs before you proceed). |
| Express or Overnight Shipping (User Request) | You pay the upgrade cost above standard shipping. |
| International Shipping (Outside Australia) | You pay both ways. Warranty service is primarily available within Australia. |
Packaging: Please pack the device securely before returning it. Saf O’ Me is not responsible for damage to devices during transit where inadequate packaging has been used. We will provide packaging guidelines with your return label.
Your privacy is protected throughout the warranty process. All personal data collected during a warranty claim is handled in accordance with our Privacy Policy (https://safome.au/privacy) and the Australian Privacy Act 1988 (Cth).
The Sound Guardian feature involves direct peer-to-peer audio sessions between caregivers and device users. Saf O’ Me has no access to Sound Guardian audio at any time, including during warranty assessment. Our technicians test the hardware components (microphone and speaker) using standard audio tests, not by accessing or replaying any prior Sound Guardian session.
The Safe Pro subscription is a service, not hardware, and is not covered under this hardware warranty. However, the following service commitments apply:
If you experience a persistent fault with the Safe Pro service (not related to device hardware):
If your device is replaced under warranty:
Saf O’ Me recognises that many of our devices are purchased through NDIS, My Aged Care, the Support at Home Programme, or other government-funded programs. The following provisions apply to funded devices:
Saf O’ Me recognises that many of our devices are purchased through NDIS, My Aged Care, the Support at Home Programme, or other government-funded programs. The following provisions apply to funded devices:
This limited warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in this Warranty Policy limits, modifies, or excludes any rights you have under the ACL that cannot lawfully be excluded.
Under the Australian Consumer Law, Saf O’ Me devices come with consumer guarantees including that the device:
If a Saf O’ Me device has a major failure, you are entitled under the ACL to:
A major failure includes: a fault that would have stopped you from buying the product had you known about it; a fault that makes the product substantially unfit for its purpose and cannot be fixed within a reasonable time; a product that is significantly different from its description; or a product that is unsafe.
For faults that do not constitute a major failure, Saf O’ Me is entitled to choose to repair, replace, or refund the product. We commit to doing so within a reasonable time.
Refunds under ACL rights will be issued to the original payment method where possible. For NDIS or My Aged Care funded purchases, refunds will be handled in accordance with applicable program requirements.
If your device is outside the warranty period, or if the fault is not covered under this warranty, you may still be entitled to repair or replacement under the ACL if the fault represents a major failure or the device has not lasted for a reasonable time given its nature and price.
For out-of-warranty devices, Saf O’ Me may offer:
Contact info@safome.co to discuss out-of-warranty service options. We will provide a written assessment and quote before you commit to any paid service.
This limited warranty is non-transferable and applies only to the original purchaser named on the proof of purchase.
Guardian-managed accounts: Where a device is purchased by a guardian or carer on behalf of a minor or dependent person, the warranty applies to that purchase. A change in the managing guardian or carer does not affect the warranty, provided the device continues to be used for the same device user.
NDIS funded transfers: Where an NDIS participant changes plan managers or service providers, the device warranty follows the device and its original purchase date, not the plan manager. Notify us at info@safome.co of any account management changes to ensure warranty continuity.
To the fullest extent permitted by the Australian Consumer Law:
Australian Consumer Law: Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL that cannot lawfully be excluded.
This Warranty Policy is governed by the laws of New South Wales, Australia, and the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Any disputes arising from this policy will be subject to the jurisdiction of the courts of New South Wales.
If any provision of this Warranty Policy is found to be unenforceable, the remainder continues in full force and effect.
Saf O’ Me may update this Warranty Policy from time to time to reflect changes to our products, services, or legal obligations. The Effective Date at the top of this document will be updated when changes are made.
Changes to this policy do not affect the warranty terms that applied at the time of your purchase. Your warranty is governed by the version of this policy in effect on your purchase date.
We will notify you of significant changes via email or in-app notice where the change materially affects your warranty rights.
For all warranty claims, questions, and out-of-warranty service enquiries:
Warranty claims: info@safome.co (subject: “Warranty Claim — [your name]”)
Privacy & data requests: privacy@safome.au
Website: https://safome.au/
Privacy Policy: https://safome.au/privacy
Mailing address: 6/31a Garfield St, Wentworthville NSW 2145
We aim to respond to all warranty enquiries within 2 business days.
This Warranty Policy is part of the Saf O’ Me legal framework and should be read alongside:
Saf O’ Me | JHS Visionaries Pty Ltd | ABN 82 647 602 499
privacy@safome.au · info@safome.co · https://safome.au
Thank you for trusting Saf O’ Me to help keep your loved ones safe.